​ Help

For security reasons, we are unable to check your password, so please change it here.

Enter your registered email address and phone number and click the "Send" button. You will receive an email with a URL for changing your password, so please use the link in the email to reset your password.

If you are unable to receive emails because the email address you registered is currently unavailable, please contact us using the inquiry form.

It is possible that your membership registration was not completed correctly or that the email address you entered when registering is incorrect.
Please contact us using the inquiry form.
Also, if you are using a smartphone or mobile phone, it is possible that you have domain-specific reception settings or that your spam filter is set to "strong," so please check each setting.

You can change your registration information on My Page.

You can register a new delivery address on the "Enter Order Information" page.
If you would like to change the delivery address after placing your order, please contact us using the inquiry form.
You can also register multiple delivery address information in advance on your My Page.

Guest purchases are available.
Please note that member benefits such as point services will not apply when purchasing as a guest.

Please contact us using the inquiry form.

For detailed ordering instructions, please see "Ordering" in the User Guide.

Sorry, we do not accept orders by phone or fax.

Your order may not have been completed successfully, or your email address may be incorrect. If you are a member, please check your membership information and purchase history on My Page.
If you are a guest purchaser, please contact us using the inquiry form.

You can check this in the email sent to you when your order is completed.
Members can also check their purchase history in the "Purchase History" section of their My Page.

We cannot accept changes after your order has been completed.
If you would like to combine your orders, please cancel your order and place a new one.
Members can cancel their order from their My Page within 60 minutes of completing it.
Please check the relevant "Purchase History Details" page from the purchase history on your My Page, and click the "Cancel this order" button at the bottom of the screen to proceed with the cancellation process.

We cannot accept any changes or additions after your order has been completed.
If you wish to do so, please cancel your order and place a new one.
Members can cancel their order from their My Page within 60 minutes of completing it.
Please check the relevant "Purchase History Details" page from the purchase history on your My Page, and click the "Cancel this order" button at the bottom of the screen to proceed with the cancellation process.

Members can cancel their order from their My Page within 60 minutes of completing it.
Please check the relevant "Purchase History Details" page from the purchase history on your My Page, and click the "Cancel this order" button at the bottom of the screen to proceed with the cancellation process.
If you exceed 60 minutes or are a guest purchaser, please contact us using the inquiry form.

For information on returns and exchanges, please see "Cancellations, Returns and Exchanges" in the User Guide.

Cooling-off is a system that applies to door-to-door sales.
Please note that the cooling-off period does not apply to ONLINE SHOP, as they are accessed by customers.

We cannot accept changes after your order has been completed.
If you wish to do so, please cancel your order and place a new one.
Members can cancel their order from their My Page within 60 minutes of completing it.
Please check the relevant "Purchase History Details" page from the purchase history on your My Page, and click the "Cancel this order" button at the bottom of the screen to proceed with the cancellation process.

You can download the invoice and receipt from the purchase history details on your My Page (PC site only).

If you are using a smartphone or mobile phone, please contact us using the inquiry form.

• If you are purchasing as a guest, please indicate in the comments section that you would like a receipt when placing your order.
• Please note that we do not reissue tickets.

Please contact us via the "Contact Us" link on the product page.

Please contact us via the "Contact Us" link on the product page.
If you sign up for a stock notification, we will NEWS you by email when the item is back in stock.

We accept inquiries regarding repairs at our Omotesando Atelier and Ginza Atelier.
Please contact us using the inquiry form.
Please note that we may not be able to repair your product depending on its condition.

If you do not specify a delivery date, your order will be shipped within three business days from the business day following your order date.
The product center is closed during the New Year holidays, Golden Week, and every Sunday. Orders placed on holidays (including orders placed after 9:00 AM on the previous day) will be shipped sequentially from the next business day.

You cannot specify the date and time. Please note.

Delivery will be by EMS only. You cannot choose another shipping carrier.

Please note that we may refuse future orders if you repeatedly return or exchange items, refuse to accept or refuse to receive items, or if you do not pay for the item.

Yes, it is. Please see here for the countries where we can ship. *Some products cannot be shipped overseas.

How to register as a member

When shopping, it is convenient to register as a member (free of charge).

When registering as a member, you will be asked to enter your name, email address, phone number, address, gender, date of birth, whether you would like to receive email newsletters, and a password. Please be sure to agree to the Terms of Use before registering. You can also make purchases without registering as a member.

Registration procedure

When you press the "RESISTER" button, the terms of use will be displayed.
If you proceed to "Agree and proceed to input screen", the member registration screen will be displayed. Please enter the required information and complete your registration.

How to withdraw

You can complete the procedure from My Page.

If you have an order in progress, you will not be able to proceed until payment is complete, so please wait until you receive the product before proceeding.

Once you cancel your membership, all points and purchase history will expire and will not be restored even if you register as a member again.

Security

When you register as a member, when you change your registration information on your My Page, or when you purchase a product, the information you enter is encrypted and transmitted using GlobalSign's SSL (Secure Socket Layer).

The email address will be the one you set up when you registered as a member.
Your password will be 6 or more alphanumeric characters that you set when you registered as a member.
Please be careful not to forget your email address and password as they will be required when logging in.

If you forget your password

If you have forgotten your password, please follow the steps below to change your password.
​Forgot your password?

Enter your registered email address and phone number and click the "Send" button. You will receive an email with a URL for changing your password. Please use the link in the email to reset your password.
If the above methods do not resolve the issue, please contact us using the inquiry form.

Change email address/password

You can change your email address and password on your My Page.

What is point

When you make a purchase, points will be awarded based on your membership rank for the product price excluding tax (excluding points used). (Sale items and MEMBERS ONLY OUTLET items are not eligible for points.)
If you purchase a product from the CA4LA ONLINE SHOP, points will be added on the "date of product shipment." Please check your points at the top of your My Page or in "Point History."

Using points

1 point = 1 yen and can be used to purchase products at domestic directly managed stores (excluding Hankyu Umeda Main Store) and CA4LA ONLINE SHOP (excluding the purchase of gift certificates and use on excluded products specified by our company).
If you use points to purchase multiple items, the points will be allocated for each item.
Example: If you use 1,000 points when purchasing items worth 4,000 yen (excluding tax) and 6,000 yen (excluding tax), 400 points will be applied to the 4,000 yen (excluding tax) item and 600 points will be applied to the 6,000 yen (excluding tax) item.

Points expiration date

Points are valid until the end of the month one year after they are earned.
If you make a purchase before your points expire, they will be renewed for another year. If you purchase a product from CA4LA ONLINE SHOP, the "shipping date" will be considered the "purchase date."
For details, please see the Membership Benefits section of the Membership Agreement.

Cancellation and return of orders using points

[In case of cancellation]
We will refund your points.

What is a coupon?

We will issue various coupons that can be used for shopping exclusively for CA4LA members. Issued coupons can be viewed from the coupon list on My Page.

You will be NEWS by email when the coupon is issued. When registering as a CA4LA member, please select "I want to receive the email newsletter."

• If you are already registered as a CA4LA member, you can change your information by going to "Change Member Information" on your My Page.

About birthday coupons

When registering as a new CA4LA member, please enter your date of birth.
RESISTER Here
If you are already registered as a CA4LA member and have not yet entered your date of birth, please click "Change member information You can enter or change your information from here.
Also, if you register or set your date of birth in the month of your birthday, coupons will be issued from the following year onwards.

[Terms of Use]
This coupon can only be used once at CA4LA ONLINE SHOP and at CA4LA stores (some stores may be excluded).

About using coupons

1. 

   How to use at stores

   Please show the barcode of the coupon you can use from the coupon list on your My Page to salesperson at the time of payment.

2. 

   How to use at ONLINE SHOP

   On the "Enter Order Information" screen, enter the coupon code in the coupon usage field, or select the coupon you want from the "Show Available Coupons" button.

If you use a coupon when purchasing multiple items, the coupon amount will be distributed among the prices of each item.

Example: If you use a 1,000 yen coupon when purchasing items worth 4,000 yen (excluding tax) and 6,000 yen (excluding tax), 400 yen will be applied to the 4,000 yen (excluding tax) item and 600 yen will be applied to the 6,000 yen (excluding tax) item.

Cancellation and return of orders using coupons

[In case of cancellation]
The coupon will be returned to its unused state.

Coupon Terms and Conditions

You can check and change the following items on your My Page.

• Purchase history
• Try-on application history
• point history
• Coupon List
• Favorites list
• In Stock Notification Request list
• Confirmation/change of member information
• Credit card information
• E-mail address change
• Register new address book
• Check/Change Address Book
• change Password
• Unsubscribed

For customers who have requested to receive our email newsletter, we will send you information about new products, events, campaigns, and more.

• Regardless of whether you wish to receive our e-mail newsletter or not, we may send important NEWS to the e-mail address you registered.

Find products

There are various ways to Product search, such as searching by hat category, new arrivals, styling, rankings, or by entering keywords.

Add to Cart

Once you find the product you want, click the "Add to Cart" button and select the color and size you want.
Your order will be displayed on the Shopping Cart page.
If you would like to continue ordering other items, please press the "Continue Shopping" button.
If you want to remove an item from your cart, click the "Delete" button.
Please confirm the items you wish to order and press the "Proceed to Order" button.

Enter your shipping address and payment method

On the "Enter your order information" page, enter your shipping address, payment method, and other information.
Once you have completed entering the information, click the "Confirm entered information" button and check the information on the "Confirm order information" page.
If you need to make any changes, please click the "Change" button for each item.
If there are no errors in the contents, please press the "Confirm Order" button.

• You can order up to 3 items per order.
• You can order up to 1 item of the same item per order.
• Some products cannot be shipped overseas. Please note.

Completing the order process

Your order is complete when the "Order Completed" page appears.
An order completion email will be sent to your registered email address, so please check it.

If you do not receive an order completion email, your order may not have been completed successfully. Please check the "Purchase History" page in your My Page, and if you have any questions, please contact us using the inquiry form.

Notes about guest purchases (purchasing without registering as a member)

You can check your order details in the order completion email, but you will not be able to use My Page. Also, points will not be awarded for guest purchases. If you have any questions, please contact us using the inquiry form.

Payment methods include credit card and PayPal.

credit card

When placing an order, you can pay by entering your credit card information (card company, card number, security code, expiration date, cardholder name, and number of payments).

• Accepted credit cards
  
  

• Number of uses
  You can pay in one lump sum, 2, 3, 5, 6, 10, 12, 15, 18, 20, or 24 installments, or in revolving payments.

  • Depending on your contract details and card company, you may not be able to pay in installments.
  • Bonus lump-sum payment and bonus combined payment cannot be used.

PayPal

Select PayPal on the payment method selection screen on the order page, then go to the PayPal login page, log in and complete the payment. For more information, please visit the PayPal website.

about shipping cost

The following shipping charges will apply depending on the delivery area.

• China, Korea, Taiwan
  1,600 yen
• Asia (excluding China, South Korea, and Taiwan)
  2,150 yen
• Oceania, Canada, Mexico, the Middle East, Europe
  3,400 yen
• United States (including overseas territories such as Guam)
  4,180 yen
• Central and South America (excluding Mexico) and Africa
  3,900 yen

Please check here for countries that can be shipped.

Customs duties

Customs duties are the responsibility of the customer. Please pay to the delivery company (EMS) when the product arrives.

About shipping products

We will ship within 3 business days from the next business day of the order date.
The product center is closed on Sundays, so orders placed on Sundays (including orders placed after 9:00 AM the day before) will be shipped from the next business day.

Also, the delivery company is EMS only and cannot be selected.

About delivery countries

Currently, we can only deliver to the countries in the following regions.

• China, Korea, and Taiwan area
  China, Korea, Taiwan
• Asia (excluding China, South Korea, and Taiwan)
  Hong Kong, Macau, Malaysia, Singapore
• Oceania, Canada, Mexico, the Middle East, and Europe
  Australia, United Kingdom, France, Germany, Italy, Ireland, Estonia, Austria, Holland, Cyprus, Greece, Croatia, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Hungary, Finland, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg
• United States (including overseas territories such as Guam) area
  united states of america
• Central and South America (excluding Mexico) and Africa
  No shipping countries available

Shipping NEWS

When the product is shipped, we will NEWS by "shipment completion email".
In the unlikely event that the product has not arrived even after one week has passed since the product was NEWS, please contact us using the inquiry form.

Product image

We strive to display product images that are as close to the actual product colors as possible, but there may be differences in color depending on your monitor settings and viewing environment.

We do not accept returns or exchanges for items other than defective items.
We cannot accept returns or exchanges due to customer reasons such as "not what I imagined" or "wrong order".

If you have already registered as a member, on the order history screen of My Page, within 60 minutes after completing the order, the corresponding order will be in the state (status) of "order received" and the cancel button will be displayed. In that case, you can cancel the reservation yourself.
If 60 minutes have passed, please contact us using the inquiry form.

Cancellation

We cannot accept cancellations for the following items.

• Made-to-order product
• Reservation product
• Items whose purchase history is displayed as "In progress" or "Delivered"

About returns and exchanges

Please note that we cannot accept returns or exchanges if the following conditions apply.

• Items that have passed 9 days or more after the arrival of the product
• Product used
• Products with detached or damaged product tags, price tags, labels, etc.
• Items with damaged or missing packaging
• Products with odors, scratches or stains from the customer
• Items that are indicated as "non-returnable" on the website, such as reserved items, made-to-order items, etc.

• Even if it is a defective product, we cannot respond to items that have passed the deadline. When you receive the product, be sure to open it and check the product.

Gift wrapping fees

Gift wrapping is available for an additional fee of 440 to 660 yen (tax in).
Prices vary depending on the size of the product, so please check your cart.

• We do not offer a service to attach a shopping bag.

Precautions

• Gift wrapping is available for each item. Please note that we cannot combine multiple items for gift wrapping.
• We do not offer a service to attach a shopping bag.

Handling price tags

Price tags will be removed from gift-wrapped items before shipping.

For members

You can download the invoice and receipt from the purchase history details on your My Page (PC site only).
If you are using a smartphone or mobile phone, please contact us using the inquiry form.

• Please note that we do not reissue tickets.

For guest purchase

When placing an order, please indicate in the comments section that you would like a receipt.