User Guide
About membership
- Member registration/withdrawal
- Email address (ID)/password
- About points
- About my page
- About the e-mail magazine
About shopping
Click here for customers who wish to ship within Japan
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About membership
Member registration/withdrawal
- How to register as a member
- When shopping, it is convenient to register as a member (free).
Input items for member registration are your name, password, gender, date of birth, e-mail address, postal address, phone number, and whether or not you wish to receive e-mail newsletters.
Please be sure to agree to the "Terms of Use" before registering as a member.
You can also purchase without registering as a member.
- Registration procedure
- When you press the button to register as a member, the terms of use will be displayed.
Check "I agree" and press "Next".
The member registration screen will be displayed, so please continue to enter the registration information.
- How to withdraw
- You can unsubscribe by logging in to My Page.
However, if there are any products currently on order, we will not be able to accept your request to withdraw from the membership until the payment for the products has been completed.
Sorry for the inconvenience, but please complete the withdrawal procedure again when the product arrives.
Once you withdraw, all points and purchase history will be invalidated.
If you register as a member again, the points and purchase history up to the previous time will not be restored.
- Security
- When registering as a member, when changing registration information on My Page, or when purchasing a product,
Please be assured that the communication is encrypted by "SSL (Secure Socket Layer)" of "GlobalSign".
Email address (ID)/password
Your e-mail address (ID) will be the e-mail address you set when you registered as a member.
The password will be 6 digits or more half-width alphanumeric characters that you set when you registered as a member.
- You will need your email address (ID) and password when logging in.
Do not forget to keep it.
- I forgot my password
- If you have forgotten your password, please follow the procedure below to change it.
Enter your registered email address and click "Send".
You will receive an email with a change URL, so please reset your password from there.
Click here if you forgot your password
If the above method does not solve the problem, please contact the customer center.
- Change email address (ID)/password
- You can change your e-mail address (ID) and password on My Page when you log in.
About points
- What is point
- When you make a purchase, you will receive points based on your rank based on the tax-excluded price of the product (excluding points used). (Sale items and items eligible for MEMBERS ONLY OUTLET are not eligible for points.)
If you purchase a product from a directly managed ONLINE SHOP, points will be added on the day the product is shipped.
To check the number of points, please check "Point History" on My Page.
- About using points
- Members can use their point balance as 1 yen per 1 point.
Points can be used to purchase products at directly managed stores in Japan (excluding Hankyu Umeda Main Store) and directly managed ONLINE SHOP (excluding the purchase of cash vouchers and use of excluded products designated by the Company).
In addition, points cannot be used for purchases of products outside of stores.
- About expiration date of points
- If you do not purchase a product by presenting your membership card by the end of the month one year after the last purchase date, the acquired points will automatically expire.
If there is a purchase before the expiration of the points, the expiration date of the points will be renewed.
If you purchase a product from a directly managed ONLINE SHOP, the "order date" will be considered the "purchase date".
For details, please check the membership benefits of the membership agreement.
About my page
You can check/change the following items on My Page.
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- Confirmation/change of member information
- Purchase history
- Try-on application history
- Favorites list
- List of Registered Products for Arrival NEWS
- Credit card information
- E-mail address change
- Register new address book
- Check/Change Address Book
- change Password
- point history
- Unsubscribed
About the e-mail magazine
For those who wish to receive our mail magazine, we will send you information on new arrivals, the latest information on CA4LA, sales and event information, etc.
About shopping
About your order
- Find products
- Find your favorite products by hat category, new arrivals, designer brand list, search function and more.
- Confirm the contents of the product
- When you find the product you want, please check the product details page.
On the details page, select the color and size you want and click "Add to Cart".
Your ordered products will be displayed on the "Cart" page.
If you would like to continue ordering other items, please click "Continue Shopping".
Confirm your ordered products Check the ordered products on the "Cart" page, then click "Proceed to checkout".
If you want to remove an item from your cart, click "Delete".
- Enter shipping address and payment method
- After selecting a product and adding it to the "Cart", press the "Proceed to checkout" button and enter information such as shipping address and payment method.
After entering, press the "Confirm input" button and check the contents on the order information confirmation screen.
If there are any changes, click "Change" for each item.
If there are no mistakes in the contents, click "Confirm order". -
- You can order up to 3 items per order.
- You can order up to 1 item of the same item per order.
- Some products cannot be shipped overseas. Please note.
- Displaying the "Order Completed" page and sending an application confirmation email
- When you click the "Confirm Order" button, the "Order Complete" screen will be displayed.
After completing the application process, a confirmation email will be sent to your registered email address.
If you do not receive a confirmation email, your order may not have been successfully submitted.
Please check the "Purchase History" page in My Page. If you have any questions, please contact us using the "Contact Us" form. -
Be careful about purchasing without registering as a member (guest purchase)You can check the details of your order in the order confirmation email, but you cannot use My Page. Guest purchases do not earn points.
About payment, shipping and tariffs
You can choose either credit card or PayPal as your payment method.
- credit card
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When ordering, you can pay by entering your credit card information (card number, card holder, expiration date, number of payments).
- ・Available cards
- ・Number of times of use
- You can use lump sum, 2 times, 3 times, 5 times, 6 times, 10 times, 12 times, 15 times, 18 times, 20 times, 24 times, revolving.
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- Some credit cards cannot be used as payment methods.
- For revolving payments and 3 or more installments, the purchaser will be charged a separate fee by the card issuer. Fees vary by card issuer.
- Bonus lump-sum payment and bonus combined payment cannot be used.
- Payment in installments and revolving payment may not be available in the following cases. For details, please check with your card issuer.
- If your card issuer does not handle installments or revolving payments.
Examples: VISA, some affiliated card issuers with the Master mark. - If your card has a contract that does not allow payment in installments or revolving payments.
- American Express Revolving Cards will be revolving payments regardless of the number of payments you select.
- If your card issuer does not handle installments or revolving payments.
- PayPal
- Select PayPal on the payment method selection screen on the order page, go to the PayPal login page, and log in to complete the payment. For more information, please check the PayPal website.
- about shipping cost
- The following shipping charges will apply depending on the delivery area.
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- China, South Korea, Taiwan
- 1,600円
- Asia (excluding China, South Korea and Taiwan)
- 2,150円
- Oceania, Canada, Mexico, Middle East, Europe
- 3,400円
- United States (including overseas territories such as Guam)
- 4,180円
- Central and South America (excluding Mexico) and Africa
- 3,900円
- Please check here for countries that can be shipped.
- Customs duties
- Customs duties are the responsibility of the customer. Please pay to the delivery company (EMS) when the product arrives.
Regarding delivery
- About shipping products
- We will ship within 3 business days from the next business day of the order date.
The product center is closed on Sundays, so orders placed on Sundays (including orders placed after 9:00 AM the day before) will be shipped from the next business day.
Also, the delivery company is EMS only and cannot be selected.
- About delivery countries
- Currently, we can only deliver to the countries in the following regions.
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- China/Korea/Taiwan area
- China, South Korea, Taiwan
- Asia (excluding China, South Korea and Taiwan) area
- Hong Kong, Macau, Malaysia, Singapore
- Oceania/Canada/Mexico/Middle East/Europe Area
- オーストラリア、イギリス、フランス、ドイツ、イタリア、アイルランド、エストニア、オーストリア、オランダ、キプロス、ギリシャ、クロアチア、スウェーデン、スペイン、スロバキア、スロベニア、チェコ、デンマーク、ハンガリー、フィンランド、ブルガリア、ベルギー、ポーランド、ポルトガル、マルタ、ラトビア、リトアニア、ルーマニア、ルクセンブルク
- US (including overseas territories such as Guam) area
- united states of america
- Central and South America (excluding Mexico) and Africa
- No delivery country
- Shipping NEWS
- When the product is shipped, we will NEWS by "shipment completion email".
In the unlikely event that the product has not arrived even after one week has passed since the product was NEWS, please contact us using the inquiry form.
- About packing
- We do not offer a service to combine multiple orders into one. Thank you for your understanding.
About the product
- About product images
- The color of the posted photos and the actual product may differ depending on the viewing environment you are viewing.
Please note that this product is not eligible for returns or exchanges.
Cancellation, returns and exchanges
We do not accept returns or exchanges for items other than defective items.
We cannot accept returns or exchanges due to customer reasons such as "not what I imagined" or "wrong order".
If you have already registered as a member, on the order history screen of My Page, within 60 minutes after completing the order, the corresponding order will be in the state (status) of "order received" and the cancel button will be displayed. In that case, you can cancel the reservation yourself.
If 60 minutes have passed, please contact us using the inquiry form.
- Cancellation
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We cannot accept cancellations for the following items.
- Made-to-order product
- Reservation product
- Items whose purchase history is displayed as "In progress" or "Delivered"
- About returns and exchanges
-
Please note that we cannot accept returns or exchanges if the following conditions apply.
- Items that have passed 9 days or more after the arrival of the product
- Product used
- Products with detached or damaged product tags, price tags, labels, etc.
- Items with damaged or missing packaging
- Products with odors, scratches or stains from the customer
- Items that are indicated as "non-returnable" on the website, such as reserved items, made-to-order items, etc.
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- Even if it is a defective product, we cannot respond to items that have passed the deadline. When you receive the product, be sure to open it and check the product.
- The "cooling-off" stipulated in the "Act on Specified Commercial Transactions" etc. is a system that is mainly applied to "door-to-door sales."
Please note that it does not apply to "mail order".
About wrapping
- About gift wrapping
- For those who wish, gift wrapping will be charged and a gift wrapping fee of 330 to 550 yen will be charged.
The amount of wrapping varies depending on the size of the product, so please check the cart. -
- We do not offer a service to attach a shopping bag.
- Payment for gift wrapping orders
- Even if you request wrapping, you can choose credit card or PayPal.
- About the gift wrapping method
- Wrapping is for each product.
Please note that we do not accept wrapping multiple items together.*We do not offer a service to attach a shopping bag.
- About price display
- If you request gift wrapping, the product tag with the price will be removed before shipping.
About receipt
- For members
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- It cannot be used if the payment method is cash on delivery or GMO payment after delivery. If you wish to include the product, please select the inclusion of the delivery note and receipt from the order information input screen in the cart.
- Please note that we do not accept reissues.
If you are registered as a member, you can check the delivery note and receipt from the purchase history details on My Page.
- For credit payment
- Please use the delivery note and receipt.
Please fill in the address in the "______" section by yourself.
- For guest purchase
When ordering, please enter "I want a delivery note" in the remarks column before ordering.